Policy on returns of goods and refunds

1. General provisions

1.1. This Policy governs the terms for returning goods and refunding money when using the Unlim Platform.

1.2. The Platform is not a party to the sale contract. Obligations to return goods and money lie with the seller in accordance with applicable law.

1.3. Returns of goods and money are carried out directly between the buyer and the seller.

2. Grounds for return

2.1. A return of goods is possible in the following cases:

• receipt of goods of inadequate quality
• receipt of goods that do not match the description

2.2. Returning goods because the buyer changed their mind, where there is no defect in the goods, is only possible with the seller’s consent.

2.3. The list of non-returnable goods is determined by applicable law in Georgia and the seller’s terms.

2.4. Returns are not allowed where defects arose due to improper use, storage, or actions of the buyer.

3. Time limits for returns

3.1. The buyer may assert a claim to return goods of inadequate quality or that do not match the description within a reasonable time after receiving them.

3.2. A reasonable time means the period needed to discover defects in the goods under normal use.

3.3. Specific return periods and additional terms may be set by the seller, provided they do not contradict applicable law.

4. Return procedure

4.1. To return goods, the buyer contacts the seller directly.

4.2. The seller independently reviews the request and decides on the return.

4.3. The Platform may provide a technical means to submit a request but does not take part in the decision.

4.4. Goods to be returned must be kept in a condition consistent with how they were first received, allowing for permissible use to check their properties and characteristics.

5. Refunds

5.1. Refunds are made by the seller directly to the buyer.

5.2. The Platform does not refund money for goods and is not a party to buyer–seller settlement for returns.

5.3. The timing and method of refund are determined by the seller.

5.4. The Platform does not guarantee refunds and is not liable if the seller fails to meet its obligations.

6. Return costs

6.1. Costs related to returning goods are allocated as follows:

• if the return is due to defects in the goods — at the seller’s expense
• in other cases — at the buyer’s expense, unless the parties agree otherwise

6.2. The Platform does not bear costs related to returning goods.

7. Role of the Platform

7.1. The Platform provides technical infrastructure for interaction between the parties only.

7.2. The Platform is not responsible for the seller’s decisions on returning goods or money.

7.3. The Platform may, but is not required to, assist in resolving disputes between the buyer and the seller.

7.4. When the Platform assists in dispute resolution, its decisions are recommendations and are not binding on the parties.

7.5. The Platform does not conduct mandatory prior verification of information provided by sellers, including descriptions, specifications, and sale terms.

7.6. The Platform is not responsible for the content of correspondence between users, including arrangements between buyer and seller.

7.7. The Platform does not guarantee quality, safety, or that goods will meet the buyer’s expectations, as those matters are determined by the seller.