Delivery and payment

1.1. The Unlim platform (the “Platform”) is a marketplace and acts as an intermediary (agent) enabling interaction between sellers and buyers.

1.2. The sale contract is concluded directly between the seller and the buyer. The Platform is not a party to that contract.

1.3. The Platform provides:

• technical infrastructure for placing orders
• coordination of delivery
• collection of delivery charges from the buyer
• assistance in organizing settlements between the buyer and the seller

2.1. When placing an order, the buyer:

• pays the delivery charge online
• confirms that the details provided are correct

2.2. After an order is placed:

• the seller receives a notification about the order
• the seller must, within 1 (one) business day, confirm stock availability or cancel the order through the Platform interface
• if the item is unavailable, the seller must cancel the order
• if the seller fails to take these steps within the set period, the Platform may cancel the order unilaterally
• if the order is cancelled, the paid delivery charge is refunded to the buyer using the same payment method as at checkout

2.3. When the order is confirmed:

• a shipment is created
• information is automatically sent to the courier service

2.4. If the seller systematically breaches order processing deadlines, cancels orders due to lack of stock, or otherwise violates the rules, the Platform may take measures including, but not limited to:

• temporary restriction of access to Platform features
• lowering the seller’s product positions in search results
• suspension of acceptance of new orders

3.1. Delivery is only available within Georgia and within the courier service’s coverage areas.

3.2. Delivery charge:

• is calculated automatically at checkout
• depends on weight, dimensions, and delivery distance

3.3. The seller must:

• provide adequate packaging that preserves the goods during transport, including loading, unloading, and handling, using protective materials (boxes, cushioning, bubble wrap, foam, and similar protection)
• affix a sticker with the tracking number to the shipment

3.4. Handover of goods to the courier is confirmed by scanning the tracking number.

4.1. Payment for goods is made by the buyer on receipt (cash on delivery — COD).

4.2. The courier service accepts payment:

• in cash
• by bank card

4.3. Funds collected for the goods must subsequently be transferred to the seller after deduction of the Platform’s commission.

4.4. The Platform acts as an agent for organizing the collection and distribution of payments between the parties.

5.1. The Platform settles with sellers in the manner and within the time limits set out in separate agreements with sellers.

5.2. The Platform may withhold commission for services provided.

5.3. The Platform may temporarily withhold payouts if disputes arise or Platform rules are breached.

6.1. The buyer may refuse to accept the goods before they are actually handed over.

6.2. An order is treated as not purchased if:

• the buyer cannot be reached
• or does not accept the order on the delivery date and time agreed with the courier

6.3. If the order is not purchased:

• the goods are returned to the seller
• the seller bears the costs of returning the goods
• the delivery service is deemed performed from the moment the courier arrives at the delivery address and is not refundable to the buyer

6.4. The Platform may:

• take the non-purchase rate into account
• apply measures including restricting access to the service

7.1. Goods are not inspected before payment.

7.2. To consider claims about quality or completeness, the Platform and the seller may ask the buyer for evidence, including a video of unboxing.

8.1. The seller is responsible for:

• quality of the goods
• conformity with the description
• packaging

8.2. The courier service is responsible for the safety of the goods from acceptance, confirmed by scanning the tracking number, until handover to the buyer.

8.3. When liability passes:

• from seller to courier — when the shipment is scanned
• from courier to buyer — when the goods are handed over

8.4. The Platform is not liable for:

• quality of the goods
• acts of the seller
• acts of the courier service

provided it properly performs its intermediary functions.

9.1. The Platform provides only:

• digital infrastructure
• a service for interaction between the parties

9.2. The Platform does not guarantee:

• performance of obligations by the seller
• that there will be no delivery delays
• that goods will be free of defects

10.1. All disputes concerning the quality of goods are resolved directly between the seller and the buyer.

10.2. The Platform may:

• assist in resolving disputes
• but is not obliged to be a party to such a dispute